Shipping policy

Shipping:

We take great care to inspect, prepare, and securely package every order before it leaves our showroom. All items are checked for quality and completeness prior to shipment.

If an item is found to be missing, incorrect, or affected by a manufacturing defect before shipment, we will repair, replace, or refund the item, where appropriate. If an exact replacement is unavailable, we will contact you to discuss suitable alternatives.

Once an order has been shipped, delivery is handled by the selected shipping carrier. While we carefully package all shipments, mishandling, or damage may occasionally occur during transit. We are not responsible for delays caused by shipping carriers, weather conditions, customs processing, or other circumstances beyond our control.

In the event that an item is damaged during transit, we will gladly assist you in pursuing a repair or resolution. However, we are not responsible for providing replacements or refunds for damage that occurs after the package has been shipped. If there is clear evidence that an item was damaged prior to shipment (for example, missing stones that are not present within the package upon delivery), please contact us within 24 hours of receiving your order. After reviewing the issue, we may, at our discretion, repair, replace, or refund the item. To help us process any claims, please provide clear photos of the item, packaging, and any damage upon receipt.

Customers who prefer not to have their order shipped may choose the pickup option available on our site. 

Pickup:

Please email gemsbyabi@gmail.com to schedule a pickup date and time for your order. Include your order number in your email. Please bring your confirmation email when you come to collect your order.