Refund policy

All sales are FINAL. We do not offer any refunds or exchanges.
You can always contact us for any question at gemsbyabi@gmail.com.

Damages and issues

We take great care to inspect, prepare, and securely package every order before it leaves our showroom. All items are checked for quality and completeness prior to shipment. If an item is found to be missing, incorrect, or affected by a manufacturing defect before shipment, we will repair, replace, or refund the item, where appropriate. If an exact replacement is unavailable, we will contact you to discuss suitable alternatives.

 
Please inspect your order upon reception and contact us within 24 hours if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Please review our shipping policy for damages in transit.